Dear Team, I recently ordered a box for my aunt who's son has just gone from active treatment to palliative treatment for cancer. I ordered a box for last tuesday. On the order there was the comment: While we will do our best to deliver your gift on your nominated date, please be aware that our courier partners including Star Track are experiencing challenges due to COVID19 and may not be able to deliver your gift on your requested day. We appreciate your understanding. So when I didn't hear from her on tuesday or the next few days I did not follow it up with her. I did email snow goose on Thursday so see if it had been delivered on thursday but nil reply. When I called Friday they said yes it had been delivered and left on her front porch on Tuesday. (she does use the back entrance when raining)I could not get in touch with my aunt as she had gone to a weeding up the coast for the weekend. On returning home last night they found the box. What a waste of lovely fruit, still ok but not anywhere near as good as it would have been on Tuesday! Could I recommend that if day of delivery is not assured the could be confirmation and type of delivery advised to the buyer ( i.e. left in a safe place) so then they could follow it up promptly? I only email as I am so disappointed to have provided a rather lack lustre gift to my aunts family! And wasted lovely fruit! I then had contact from snow goose. who told me this was no fault of theirs. I have unsubscribed and I will not use them again.