I'm trying to be nice here so I'm giving them two stars. The product we did receive works and we haven't had any issues with it yet. However...when we placed our order it was June 2nd, and the email they send when they receive an order states the following: "We've received the order you placed on SnowJoe.com. Your items should be at your door within 5-8 business days. Your order summary is below. Be sure to print this email or write down your order number *******. Shipping confirmation coming soon!" The first time I called about the order was June 9th. The person I spoke to said the order hadn't shipped yet due to delays. I called again on the 15th and was told that part of the order was ready to ship (I ordered two items) but that the other was still delayed. I called on the 20th when we received the first part of the order, because I wanted to check on the status of the other item. I was told it would be shipped soon. Today (7/2, a full month later) I called and they seemed to have no idea that I hadn't received the second half of my order. They claimed it shipped out but we never received the item. The person on the phone stated they'd have the order re-sent through the system, and that I'd receive an email shipping confirmation when it shipped (I was told this about the other part of the order as well, and never received such an email before it just showed up one day). My thoughts are that while shipping delays are to be expected at the moment due to chip shortages, there was an extreme lack of communication on Snow Joe's part about the delays and about shipping. The initial email included a quote on time which was WAY off, which I'm hoping they've now learned is a bad idea to put in an email when you can't promise it. If you notice, I had to initiate all communication about this order - the website and email communications never indicated a delay and I never received shipping notices. We still haven't received the second half of our order...I'll hopefully be able to give them some stars back when it shows up. I know they're a new company and they're trying but they need to step it up. I feel bad for the people who have to take phone calls for these guys at this point.