The technician was very courteous, but didn't know much about my problem. I was trying to replace a wheel assembly but the two plastic inserts that needed to be pressed into the plastic wheel, seemingly could not be pressed into the wheel. In desperation, I finally put a small booklet onto the insert and pressed by hand as hard as I could and successfully pressed the insert into the wheel. I could have been told this, but the technician did not have this experience, to tell me to do it.
2 years ago
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