The person who helped me was incredible. She was friendly and patient. She listened to me and was able to help. I called trying to get help fixing my mower. I called a few places that wouldn’t help, so I thought the manufacturer might know places to go. I ended up getting my mower replaced, since it was under warranty. What I didn’t realize is the replacement mower lasts about 20 minutes on battery whereas the previous model I owned would last around an hour or more. I used to mow my entire lawn with two batteries, but now two batteries won’t mow even a quarter of my lawn. The replacement mower is basically useless and I’ll need to buy a new mower. I’m really frustrated they couldn’t fix my mower and they didn’t warn me this new mower would only last a fraction of the time. I probably wont by a Snow/Sun Joe product again until I feel like the company is more established so I can ensure I can get my mower repaired easily or they don’t move from making powerful tools to toy mowers.