parts were missing when opened box -- brand new, no evidence box had been opened previously. Appears was sealed from factory still, so parts were never put in box at factory. Had to call four times, sit on hold forever and go thru story repeatedly. One rep disconnected me after she had entered all info, yet did not bother to call me right back- therefore I was forced to call yet again and start all over. One rep told me they didn't have the parts to even send. Which I think they just were not able to find in their system because they just wanted to hurry off phone.