Unfortunately this was the first time I've used soak.com. All I ordered was a simple water fall tap and charged £8.00 for delivery which was allegedly 2-8 days. For £8.00 delivery charge I would have expected to have the tap next day!! However the tap did not turn up in the advised timescales advised and no matter how many times I phoned and emailed I could not get any response from your selves. It wasn't until I found another email address and wrote a pretty annoyed email that I received an almost instant response. This was from I have to say a very polite young lady Victoria Shipp who was very friendly and apologetic and advised that the tap would strangely arrive that day. I will definitely not be using soak.com again and recommend you employ more staff like the polite young lady Victoria Shipp.