Case number 334447. I received my order which I admit was of good quality, but where Soak fails in it's after sales service. One component from the order was missing. In my initial phone conversation they noted the missing part and promised to send ASAP. It never arrived. A further phone conversation admitted that the missing part (a shower head and flexible hose) had not been dispatched and promised to send the part immediately. Unfortunately they again sent a bracket but no shower head. A third telephone conversation was most unsatisfactory as I was not allowed to talk to a manager and the only way they would respond was if I sent back a photo of the bracket they sent. I didn't want a bracket, I wanted a shower head. I gave them the part number and all the details but this was not considered adequate even though my total order ran into many, many hundreds of pounds. They insisted that to progress them sending the item I had already paid for I must send them a picture of the wrongly sent bracket. So their system penalises the customer for their error. Customers order online for convenience and don't expect to have to jump through hoops in order to receive items that the supplier has failed to deliver. 16 days later I am presently still awaiting delivery of the missing shower head.