Dreadful , placed an order, followed up with an email to say on its way. A week later no delivery so chased up . Was told one of the items was not in stock which I wasn’t informed, this stopped the whole order . Advisor said she would delete the item that wasn’t in stock and send free of charge the remaining two items on next day delivery. A week later nothing arrived so chased up yet again , was told that deleting an item halts the delivery!! Item should arrive almost three weeks after ordering. I have used Soak before but won’t again .