LITERALLY the worst company to order from. They have taken my money on the order straight away, but failed to deliver it twice already. I called up prior both expected delivery dates to get someone to confirm it's happening, in which both had said yes. Costed me £600 in builders for both days. Don't believe these reviews - I've had friends who have had the same experience as myself. The best bit is they don't even call you to tell you your delivery isn't coming, YOU have to call them to find out why you haven't received it when they said it would come. Just amazing... *Round of applause!*. Thankful I only ordered one item and not my entire bathroom. Will never order from them again - really wish I listened to my sister when she said not to get my goods from here - bathstore is higher priced but I've seen their service with my sisters bathroom which was outstanding. CSM called me - admitted they lost the order and that she had to re-order it again on the phone last night for a delivery on Thursday morning. Original delivery was Friday, then Tuesday, then Wednesday and now Thursday. Stay away from this company - it's not worth the hassle.