They didn’t. Ordered two sets of tiles, received confirmation of order and delivery. They didn’t arrive on the specified date so I left it a few days to make sure they weren’t just late, nothing. Rang soak.com who promised they’d look into it and get back to me, they didn’t. Rang again the next day, was put on hold for ages to then be told that the warehouse had not processed the order as there was no stock nor was there going to be. This wasn’t the case when I ordered (according to their website) and the money had come out of my account. In the 2 weeks since I’d placed the order, I’d had no phone call to say this was the case, no phone call to say they weren’t coming. If I hadn’t have rung, they’d have kept the money and just never delivered the tiles.