Awful! I beg you stay well clear of this sham of a company unless you want a lot of stress and poor quality products. £900 wasted! Delivery didn't turn up on the day agreed and left me waiting all day for nothing, this happened twice! When I did get my items the bath panel was damaged and I was missing my Vanity unit and sink. The bathroom suite was of very poor quality and was scratched before even opening the packaging. I didn't buy the cheapest suite, however it is of very sub standard quality. I ended up asking to return my suite however they would only let me return my vanity unit after many emails back and forth to people that are impossible to get hold of over the phone. In the end I was left with a poor quality bathroom suite and a lot of sleepless nights and frustration. Ended up trying to claim back through my bank to no avail. Never again will I use Soak, should of gone with Victoria Plumbing