On Wednesday, 9 May, I ordered from Soak.com's web site a Bristan Quest Basin mixer tap and paid an extra delivery charge for it to be delivered on Friday, 11 May. On Friday a totally different item was delivered; 2 bath taps. I telephoned and was assured that the correct item would be with me on Monday, 14 May. Nothing arrived on Monday and a further telephone call, during which I was cut off, resulted in assurances that my order of the mixer tap would be with me on Tuesday, 15 May. However, Soak.com could give me no idea of when it would arrive and agreed to refund the special delivery charge that I had paid. The delivery was made in time for my plumber's appointment which I had been able to move from Monday. There was one problem - the identically wrong taps were again in the package. In the next telephone call, I discovered that soak.com's web site offered an item that it did hold in stock. I had yet again to cancel my plumber. All in all, DO NOT use soak.com. Of the 4 customer service personnel that I spoke to, only one had the first idea what was going on!