Words cannot describe just how bad the service I've received from this company has been. After five attempts, they've still not completed delivery of my order. Couriers don't turn up when they've told you they will. Half the order arrives and no one has a clue where the rest is. The courier breaks items but blames it on soak saying they've not taken the delivery of the item. Items are found broken when you open the box. Managers don't call you back. You get stuck between soak and their courier with no one being bothered to 'own' the problem and fix it. They promise to rectify the problem yet just compound the situation with further errors - I now have two toilet seats and no cistern! I live less than 5 miles from their warehouse - I could have walked it all home quicker. Oh, and the website is inaccurate, telling you your order includes things which in fact it does not. Avoid this company at all costs and spend your money elsewhere. It's now over two weeks since I was supposed to have had my items delivered but it's still not complete. I've had to delay the plumbers twice. One in ten people on this site are saying very similar things to me so just don't risk it - don't buy from soak.com. Contrast this experience with the excellent service I received from Victorian Plumbing - the items were delivered on time and well packaged, no bother at all.