Its a shame as previous experience have all been good but unfortunately this time due to the length of time we had the item (a toilet pan fitted after the 14 days return deadline) we could not return/exchange it. The plumber said there was an internal crack (not visable)...being a manufacuring fault causing the toilet to leak. I therefore can only give one star based on the quality of product and the curt nature of my call to soak to discuss possibilty of replacement...they say 10 years guarentee but you might want to read the smallprint...will find an alternative supplier..