My son ordered it for me, used his email. He is a plumber. When he received the email to confirm delivery all it said was sometime over the next five days so he rang them for more info on delivery at which point the girl on the phone cited the official secrets act so he had to call me and i had to call to ask the same inane question after another lengthy wait to get through. Anyway the girl on the phone confirmed it would be sometime over the next five days, to which I explained that i had a life, she suggested i leave a note on the door to let the driver and any would be burglar that i was out and to leave it somewhere else for a possible thief to steal, with obviously the onus on me if that were to happen, anyway I explained that wasn’t the way I carried on, and said I’ll wait for the eventual rigmarole of a delivery when i was out and began to look forward to the argument that would ensue when soak wanted another extortionate delivery fee. As it happens my son recieved an email from the delivery firm shortly after with a date (shhh, dont let mi6 know) and all ended well. Some better info given to the girl on the phone would have been good, or better communication between soak and courier, anyway i wont use them again, neither will my son. Lifes too short for that nonsense that is charged out at £25 a go.