whist the tray itself was fine, the colouring was not correct to match our mono theme. We arranged collection with Soak directly and whilst the product was collected over 3 weeks ago, the refund has not been made as they continuously keep telling me they can't find it. This is after providing evidence of the collection from DX (organised via Soak) - very frustrating as up to this point the products and service were good; this is leaving a bitter taste though as aftercare is just as important to the original sale service, and is even more critical to gaining a valued customer base going forward. Would really like this resolved very soon.