Very poor service, cistern arrived damaged. Agreed a replacement delivery on a Tuesday, booked plumber on a Thursday - still no cistern. Had to purchase another toilet elsewhere and was told I was told I would have to pay send the toilet basin back even though I could not use it. Also ordered showers, poor quality and incredibly difficult to decipher instructions. I do not usually complain but would never use Soak again. I also used another company for fitting out the 2 bathrooms Victorian Plumbing and they were excellent. Good quality and good quality and everything arrived on time.