Terrible service three weeks in and still not received the towel rail or my refund. Soak "lost" my first radiator then when they said they would refund the extra a paid for next day delivery (eventually) they said they would despatch a second radiator which also I have not received. I have since asked for a full refund in full which I am still waiting for as I have list all confidence with these chambers. My view of soak.com.... amateurs in a professionals game... my advice... use Victoria plumb. Next day delivery on time and within the two hour window they promised and the delivery guys even took all the items upstairs for me. Take note soak.