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Ian Garrett
They didn't. Original order placed for three identical radiators. Goods sent to courier. Courier said they hadn't received them. We'd paid for the next day delivery. this clearly didn't happen. An investigation was opened. A week later, still no response, so left to me to chase again. I was told that a new order had to be made, which soak did for us. They also said they would refund our next day delivery charge from the first order. Very kind gesture, given we didn't actually receive them the next day. We were then told that the earliest we would get the new order was Tuesday 28th August, due to the bank holiday. We accepted this, as there was much else we could do about it. I received a text from the courier stating our estimated time of delivery on the Monday evening. An hour before the delivery was due, I received a call saying there was an issue with the delivery and it wasn't coming until the Wednesday. I was over the moon with this latest issue, as we had a plumber waiting at the house to fit these radiators for the second time. Again, as there was nothing we could do, we had to accept the late delivery. Wednesday came and to our joy the delivery arrived. However, our joy was short lived, as there was only one radiator. We instantly got on to Soak, to be be informed the second order which they had raised on our behalf was only for one radiator. Unbelievable right? Just wait, it gets better. We were then told we would have to order another two radiators to complete our order, only to find out the radiators were out of stock. The earliest in stock date would be the 15th September. I know, you couldn't make this up right. We have order the radiators and will have to wait for the next batch to come in stock. However, whilst looking on the website, I noticed the radiators had been reduced in price and have a further 10%off. This meant we could of save around a £110 on the order placed today. Given the numerous errors by Soak, you would think they would have said that and offered to refund the difference. But this is Soak we are talking about, of course they didn't. Summary, look at Soak for ideas and find an alternative supply to purchase from. I have never used such a shambolic company in all my life.
6 years ago
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soak.com has a 3.8 average rating from 4,919 reviews