We ordered tiles through you with other items. You emailed to say they would be delayed but the new date you gave us was still in time for our bathroom to be done so that was ok and we didn’t mind. However that date arrived and we had heard nothing so I called your customer services only to be told the tiles were delayed again and would be another......2 months!!! Which would mean one month after our new bathroom was being fitted. How come you didn’t tell us sooner? Would you have told us at all if I hadn’t called to chase things? You only left us with 4 weeks to source tiles from another supplier, order and arrange delivery. You offered us a miserly £29 as compensation for the inconvenience - this didn’t even cover the additional delivery charge for using another supplier. We haven’t even received this or the refund yet so it’s lucky we had some spare money available to order new tiles because otherwise we would have had to cancel the bathroom fitter while we waited for you to give us our money back. 5-15 working days is a joke! It certainly didn’t take you that long to take my money for items you could not supply. Having work done in your house is stressful, no one needs the additional stress of suppliers who let you down and do not communicate. We would never use you again and would never recommend you. I have already convinced a work colleague not to order from you for her bathroom