The first radiator was lost or damaged in transit however it took the admin team a week to get DX to stock check before they would agree to send a replacement , the replacement then wasn’t despatched on the day promised so delayed the next delivery last when we were leaving for holiday, knowing this we asked for the delivery name and address to be changed so it could be delivered whilst we were away- the name was changed but not the delivery address so the first delivery was redirected, we then had to wait a week before the next delivery and asked for the name to be changed so the delivery would be accepted, I then received confirmation that it had been delivered to sn5 7ex under the wrong name but delivered none the less. We flew back in that day so went straight to the sn5 7ex address to find it hadn’t been delivered there but the other address at sn5 8yg that I had requested but told we couldn’t have because we would have to re arrange and wait till another day. I am not sure where the blame lies whether with soak or the delivery company however it was ridiculously disappointing that it took over 3 weeks and numerous phone calls from ourselves to get 1 radiator delievered. We had to cancel the plumber twice and have been unnecessarily stressed by this lack of service or quick resolution. I don’t think it is appropriate that we had to chase to resolve the issue and that no one helped or kept us informed of progress till we had complained several times.