I ordered sample tiles they never arrived no emails from Soak so I had to phone Customer Service but was bounced to the independent tile supplier. They said they had notified Soak that one of tiles was out of stock and said it was down to Soak to deal with/notify me and not them so was bounced back to Soak! I asked Soak for a refund for the sample tiles I had paid for and to this day two months later nothing no refund or any tiles delivered. VERY POOR SERVICE!!!!! Will NOT be using again! I am also just having my whole Bathroom remodelled but will NOT be buying anything from Soak!