We had to go through 5 basin units to find one without damage, the bath had a fault around the plug - on both occasions we drove down to collect replacement items as the lead times for next day delivery (1pm) mean’t we would loose more days in productivity. On relflection, the support staff were great - we only encountered one issue of a lady in collections not happy with the fact we had declined so many basins that were faulty (checking on site) apparently they “didn’t have time for this”. In summary - the poor quality checks would deter me from recommending the products to anyone.