I purchased an item from you firstly it arrived damaged when i tried to contactSoak by telephone I was on hold for 30mins at a time before i was answered then again on hold while a person checked querys i made and was promised a refund which again i spent several days and hours attempting to get through on telephone to ask why I hadn't received my refund. which I finally received back into my bank account several weeks later . So no i most certainly wouldn't recommend Soak to anyone It cost me several pounds in phone calls to Soak just to arrange collection of damaged goods which I was told I would have to pay for and more money on phone calls to talk to someone to chase my refund.