Very difficult order, no, impossible procedure online which accused me of entering addresses wrongly. Too long on the phone before speaking to anyone and then when I did, a stroppy unhelpful individual who continued to accuse me of entering addresses wrongly even when I did while he was on the phone. Soak's system was or is up the creek. Despite countless emails, all of which have been ignored, we still do NOT have an invoice. We are now reporting Soak.com to HMRC for refusing to provide a VAT invoice which is illegal. Nothing about soak.com made us happy. A dreadful experience.