I returned an item in person back to the soak store. The soak staff member asked me to sign a form confirming the refund then told me it would be processed the next day. A month on I still have no refund. I contacted customer services, they said they would email me back to update me in the situation. It's been 3 days and no email or refund. Very disappointed and will not be recommending soak.
6 years ago
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