In short everything went wrong. Please see my email to Georgina Sipson on 21st August at 19.22 detailing most of the problems. However following on from that, the goods I was advised would be delivered by special courier on the 22nd August and then my plumber was told they wouldn’t be coming after all, actually did turn up, by which time my plumber had already ordered new goods from another company costing me another £900 and I cancelled the soak order so when it did turn up it was rejected. Even though I had sent the email, not one person has contacted me to discuss. I’m absolutely disgusted with the service received.