We ordered our bathroom suite a month in advance for a nominated day of delievery, only half turnt up and when I called to you explain straight after they tried to turn the blame on me. Called and spoke to 2 people to try and get a refund and collect the unwanted items to return as we had brought what didnt arrive locally to not delay our plumber fitting our new bathroom. The first lady I originally spoke to hadnt made any notes on our order so had to go through all of the issues again a week later this women also explained we needed to pay for a courier to return the unwanted items even though the reason we was returning was their fault for not delivering all of our order. My Boyfriend then called another week later to find out about soak collecting the items and our refund and nothing had been processed again and we was informed both of these ladies were temp staff, the 3 rd women Emma a permanent staff member was however very helpful and has processed our refund and organised a courier to collect our returning items. From this painful experience i really wouldn’t use soak again as my fear would be that only half my order would arrive with only useless temp staff being unable to resolve any issue. If it wasnt for Emma we would probably still be trying to find a resolution.