When making my choice I spoke with a very helpful person and when I asked for specific delivery day (which was not included in 'free delivery'), had to pay an extra £27.99. Having paid this and taken the day off work for delivery, the item didn't turn up. It is then very, very difficult to get hold of anyone on the telephone. I did eventually get this refund after a long and frustrating period. One of the items had parts missing and then had to take delivery of a new one. Another day off work. Toilet cistern is so small that one flush is not enough, so doesn't really save on water. Other items were fine. I will not be using them again.