Soak. com is the worst company i have ever had the misfortune to deal with! I don't know how you have the cheek to send this to me. I bought a bath and waste from you approximately six weeks ago and the waste was damaged. I reported this straight away by phone, luckily someone answered it! The lady said i would be contacted to arrange a replacement. I waited and waited, then tried to contact you again. The phone rings, then the music starts, 3/4/5 minutes, no on there! I must have rung twenty times until i was sick of ringing. I sent an e.mail to you and i even sent an e.mail to your customer relations team, who say they like to talk, ha ha, what a joke. I really don't know how you get any business at all, and after reading all the reviews about your procedures i now understand! I will of course be posting a bad review on your sight.