where do I start?? Probably with the absence of the hand basin with the order, then with the tap ordered being too small for the aperture in the basin, when it arrived, then when the replacement tap came it was the same model etc. During the delivery of the original order the delivery man managed to drop the shower package but on inspection it seemed nothing was damaged. Then I had a bad mishap with the glass panel and one got broken. Whether this was a result of the drop I do not know! But you were unable (?) to provide a replacement without ordering a complete new shower! Then when the reordered unit came you provided a new tray which was not required and so sent back! But I was still charged for the tray and after a lot of conversation etc got a refund for the tray but the amount refunded was for less than the cheapest one in your range??? As a consequence the installation took a great deal longer than it should have due to the delays. It should also be noted that the waste fittings supplied were incompatible with the existing pipework which caused a lot more delay trying to work out what the problem was before having to purchase a whole new waste system from the local plumber suppliers! So I was not impressed with your company after the ordering day! The telephone staff were polite but did not seem to have a knowledge of the products. So that caused delays with the installation. And when I asked about the return of the tap they told me to throw it away??? I was optimistic when I ordered the shower but the hassle I experienced has soured any pleasure I should get from the goods !