I was told I would be contacted amour a delivery slot so I could arrange the builders being here to receive the pallet order but a huge pallet Arrived with no warning so I had to ask neighbours to help. Items sent in poor protective packaging. Toilet smashed before delivery and found another item shattered once unpacked. Replacement sent sent me extra bits then I needed and Soak refused to take the broken toilet system lid and extra system and toilet lid away. Said it was for health and safety reasons so I’m now stuck with a shattered system lid extra system, and chipped system and an exra toilet lid with no car to dispose of these items ad living with a toddler with new space to store these items. An utter disgrace.