Initially we received a smashed sink, and no toilet. We weren’t informed that this had been damaged at the depot and would not be arriving with our order. We then arranged for another sink to be delivered - the person who placed the order over the phone somehow used the address from my bank card rather than my home address. Whilst on holiday the sink and toilet were on there way to my parents house, not our own. We called again! We were told it would be rearranged and that we would be sent some vouchers for all of the hassle. No vouchers were sent, and instead the sink still arrived at my parents house and the toilet arrived at our own house. It was such a hassle and still no one bothered to enclose the vouchers! We really like what we ordered, and everyone was very nice but the service actually provided was very very poor.