ordering fine products okay prices okay - delivery and communication of delivery utterly appalling. Phoned when placed order said it would be with us on or before 10 working days. Still had not heard anything the 9th day finally got a notification from delivery firm with time then a text message with a supposed fault but no means of rearranging - subsequent phone calls revelled that goods had not been picked until late on the 9th working day so not ready for delivery company to pickup. When called delivery company to rearrange told it would be the following Thursday another week away as they only deliver Tuesday and Thursday I did ask why they couldn't deliver that Tuesday they were already committed. I do wonder what would have happened if I had paid for express delivery - seemed that you didn't care as it was under free delivery.