The cabinet I ordered was faulty - there were splits in the back panel around the screws. I rang the customer care team who asked for photos of the problem to be emailed to them. This I did, but after a couple of days I chased them & was told the hadn't received them. I sent the pictures again, I even sent them individually still with no joy. It seemed rather convenient that they had not been received. I then rang them & the lady I spoke to confirmed the pictures had not been received & asked me to send them to a whatsapp number & she would check in around 10 minutes. I sent the photos via whatsapp & waited well over 10 minutes (I could see the photos had gone but the messages had not been read). This was a week after I had initially contacted soak & I was getting a little frustrated so I posted one of the pictures to their facebook page & I finally got a response. After a little confusion, I received a full refund but it should not have taken such a long time.