It was a struggle, but we got there in the end... Firstly, the order I tried to place online failed to go through on 3 occasions. Each occasion it told me that the order had failed and no payment was taken. Wrong! They'd charged my credit card three times and hadn't actually generated an order. So I had to wait for 5 working days for the payments to clear back off my credit card so I could place the order again, which I did on the phone this time (trust issues starting...!) They attempted delivery during the 30 minute window in which no-one was home as I was at work and hubby needed to get the kids from school - no option to book a time-slot which I found poor. Unprepared to wait for my husband to return home, the (very rude) delivery man explained they were failing the delivery and i'd have to re-book. Unhelpful lady on the phone at delivery depot re-booked my delivery a few days later, but again would not give me a time slot. They again tried to deliver during the school run (because why not) but thankfully we'd had the foresight to ask my Mother to wait in at our house. Delivery driver dropped of the bathroom suite and carried it into the front room for my Mum. I returned home from work and unboxed my toilet cistern to find a box of broken ceramic confetti instead a toilet. I'm unsure how on earth the delivery driver hadn't realised the box was jangling when he brought it into my house, but we'll give him the benefit of the doubt. Lady on the phone from Customer Service was lovely and did arrange for a new one to be sent out, without quibble, and which arrived fairly quickly, and in one piece, thankfully. All in all, I'm happy with the quality of the stuff they supplied, but the whole process getting there was fairly stressful.