I am extremely unhappy with the service I received from Soak. I made an order on the 30.01.19 and opted to pay additional for the next day delivery. The item never arrived and I received no communication as to why. I sent an email requesting some clarity and I received no reply. The item then did not arrive on the 1st or 2nd February either, to which I sent another email again to try and gain some clarity to which I had no response unfortunately. I have now rang this morning (04.01.19) to be informed that the item was never in stock - yet despite this I was still given the option to chose my delivery for the following day, with Soak knowing full well this item would not arrive. I am now still waiting for this item despite paying £40.00 delivery. This has then caused a back up with the various tradesmen visiting my house.