All Soak provided was inefficiencies, frustration and simple stupidity over a period of the whole transaction. I placed an online order before 13:00 on Monday 28th January required for next day delivery. the order included the £9.99 charge for next day delivery on orders placed before 13:00. the acknowledgement, received @ 12:58 gave a delivery date of Wednesday 30th Jan. I rang immediately to clarify, only to be told that your despatch department didn't receive the order in time. I strongly pointed out the I had fulfilled the requirements of your site and confirmed I needed next day delivery. The lady promised to call back after she had spoken to despatch. No call was received by 17:30 so I followed up by email, which resulted in a call at 18:03 to advise me that the item had not been despatched so would arrive on Wednesday. I cancelled the order immediately and asked that a refund be processed, which the lady agreed to do. On Tuesday evening @ 20:10 I received an email from DX Delivery saying they would be delivering my order on Wednesday 30th, to which I replied do not deliver, the order was cancelled. This was followed up late the same evening with an email to Soak to cancel the delivery. I received no answer from either DX or Soak. The parcel turned up early afternoon of the 30th and was rejected, as I had promised in my message to Soak. To compound your stupidity I now have a new message on Sunday 3rd Feb advising that order number 2916624 has been despatched. Again I responded @ 19:50 on the 3rd to Soak pointing out that there were no outstanding order and that any earlier transactions had been cancelled. Kevin Casey