I was due to have a delivery from you on the 28th January 2019 between 14:09 And 16:09. I received two text messages confirming this. I took the afternoon off of work to ensure that I was home during the allocated 2 hour slot and waited from 14:00hrs right through to 18:00hrs. We did not receive any delivery during this time, nor any correspondence from the courier and Soak.com during this period highlighting any delays to our delivery. I am appalled at the lack of communication from the courier. My mobile number was exchanged when I processed the order, so I cannot fathom why I was not called to be made aware of this situation. Instead I had to call Soak to enquire about the where abouts of my delivery after waiting in ALL afternoon when I could have been at work. We also had a plumber booked to come in and install the toilet for Tuesday 29th January and now not possible. We are very upset to let him down and he may still charge us for his time. Wendy who I spoke to on the phone was very helpful and after 2 hours of back and forth phonecalls finally managed to get hold of the depo and reported the driver was working from paper and did not phone in to say he was outside and no one was answering. She reported that this would normally happen and that they should not arrive outside of your delivery slot time which the driver clearly has. Wendy then told us that he had left a slip to say he had been, however this is not true there is no slip anywhere. I was then told it would be re-delivered on Thursday. When the delivery arrived the screws for the toilet were not there. These were then delivered on the 08.02.19. When the delivery driver was driving away from the house he drove into my mum's car, but that is a whole different issue. Due to this error and subsequent inconvenience I would like to be refunded for the cost of the delivery (£29.99) and a reduction on the cost of the goods.