Firstly the £800 order was placed for all in stock items, with numerous delivery dates available, I gave 2 weeks notice so thought there would be no issues with delivery. Come the delivery date, after waiting in all day, @ 7pm finally the delivery arrived, only to be 5 radiator valves, and the 5 radiators totalling the majority of the £800 spend to soak was nowhere to be seen. This then meant I had to cancel the contractor who was fitting the radiators sat and loose my deposit. Soak customer service said on contacting them it was the delivery firms mistake and could do nothing, could not confirm if the delivery would take place the following mon or any useful detail despite me advising I would not be in, which was the whole reason for booking a specific date / taking time off work to be in to take delivery. The delivery firm then on mon confirmed my order was now scheduled for the following fri, and that it was Soaks fault the original full order did not take place due to how they sent the order through to them! The delivery firm is now also quoting 3 items to arrive when I have paid for 5 and I have had no response to the complaint I have made directly to Soak via their own feedback form online. As a result I am out of pocket, still non the wiser if I will get my correct order now some 4 weeks after placing the order and Soak taking full payment, having to take more time off work, and seemingly no one being bothered at Soak to acknowledge this lack of service and do a thing about it. As a result I will be looking at cancelling the order to get my £800 back and not ordering from Soak again.