Ordered a whole bathroom suite, the bath front panel was missing and the basin for the vanity unit. Called up straight away explained missing parts, called 24hrs later now answer about when I would be receiving the missing items hand email a week later. 11 days after first delivery the front panel arrived with another vanity unit i now had two vanity units neither with a basin.. Called up straight away and eventually 14 days after receiving the most of the suite i finally had what i ordered and paid for. Ladies on phone very helpful but packing and warehouse department not so i would not recommend you to friends or family sorry but you say next day delivery which i except is not really going to happen but waiting 15 days to get my full order and not even receiving a discount is shameful....