The initial delivery was incomplete and packaging was damaged and covered in an unknown substance which got onto my wife’s hands when she was asked to check the delivery by the driver as he did not have any delivery information. This incident has been reported and registered with Soak.com but there has been no response to date. This demostates a very poor attitude and a lack of understanding of this company’s responsibilities for the health and safety of their customers. The missing items have now been delivered and the delivery driver on this occasion was very helpful and courteous, hence the higher score than you would have expected. I look forward to receiving A response from Soak.com to this review in the near future.