I had a really bad experience when the bath which i have ordered with next day express delivery appeared to be out of stock and none of soak.com staff notified me about it. It Took me 4 days instead of 1 to get the bath to be delivered, The one we have received was not the one we wanted but it was the only available option at the end. Bath did not come with panels, but when we asked this question over the phone we were told it will have the panels too. After all that we had some problems with delivery as well when drivers had to call us because they were not able to find the adress.