The item was delivered over four weeks after ordering. It said max 12 working days. I called to find out about delivery. The radiator was delaying plumbing finishing on our house renovation and therefore our move in date. I am 34 weeks pregnant. When I called I was told it would be here the following Wednesday and they couldn’t give our builders any info about where the brackets were placed on the rad or the details they required to continue working on it. It didn’t arrive Wednesday so I called again- this time they said it would be Monday or Tuesday before the delivery would arrive as couriers were to be in the area. It didn’t - I called again and this time was told Thurs or Friday. The most I was offered in all of this was delivery refund. It seems like a simple thing but it caused a huge amount of stress and a lot of follow up. We are renovating our house and we’re looking at tiles etc but I just feel like it’s so unreliable now. We still have not received our refund for delivery.