I ordered a shower screen on the phone and paid £39.99 for next day delivery which they confirmed yes we can do that and I duly paid, I called the next morning to confirm it was coming and they told me it hadn’t been picked had missed the carrier and it was not being delivered next day, even worse was that they couldn’t even tell me when it was arriving we had to be told by them when it was convenient for carrier to deliver. I contacted soak for my refund and now find they have only refunded the next day deliver cost I still have £229 on my bill. To say shambolic is polite please don’t take orders you cannot fulfil I purchased the screen from a local plumbers merchant in the end. It’s a shame as the other items I have are good quality if you need something next day or quick don’t order here.