Nell Earnshaw
From start to finish there has been issues. Firstly we were told the items we purchased wouldn’t be delivered for at least 3 weeks. We then had a phone call from Birlea saying they would deliver on a specific day. I waited in all day and no delivery was attempted. This happened 3 more times. In the end I rang up to cancel the order and asked for a refund. Nearly 2 months later Sofa and Home bombard me with emails and phone calls demanding that I pay for the furniture as they have ‘proof’ that I have signed for the furniture. After investigation on my part I discover that Expedia, the courier used in fact delivered to a neighbour’s property and did not recieve a signature as the have been and still are abroad. Sofa and home deal with 2 other companies (Birlea and Expedia?) which are totally incompetent. After all this inconvenience to us after just having a baby we have still not even had so much as a ‘sorry’ from any of these companies. We finally have the furniture which is the patchwork chair and footstool. It looks lovely but is not the most comfortable to sit on especially after a cesearean section when trying to feed a newborn! No padding on the seat whatsoever so I would not recommend at all.
1 year ago
Sofa & Home has a 4.47 average rating from 191 reviews

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