I placed a order today for a bed and mattress,i also rang the company to confirm delivery dates but did not get a answer. I later get a phone call from a julian who advised me that the bed i had ordered was not in stock and would not be available until late july with no date and the mattress was also not in stock and would not be as the company who produce the mattress are no longer making them. I then asked why would you take clients money even though you do not have the stock to sell, the answer i got blew me away "Because we do " i think that reply says it all about this company, now i have to wait for the refund of nearly £500 which takes a couple of days. In these not nice times to have a company do this is disgusting..AVOID THIS COMPANY.the beds they sell are also sold with other companys. I am lucky that i can order another bed and wait for the refund but not everyone can and this company should understand this.. i have ordered the exact same bed with another company and it will be with me in 14 days with mattress at the same time i also rang the company 1st spoke to a lovely person with excellent customer service. And i told them about my ordeal with sofa and home and you wouldnt adam and eve it they knew about this company and have had quite a lot of sales from unhappy customers, i think this could be one for WATCHDOG.. taken money for goods they dont have and then refunding taken days to appear in bank acct, Helpful hint if you have to take money have a pending payment system which will hold the money in the customers acct but will not actually take the payment until you confirm you have stock, if not you cancel the payment,money is not taken from the acct, DISGUSTED WITH THIS COMPANY AND THE WAY THEY DO BUSINESS.. and if you did get your order you seem to be the lucky
7 months ago
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Sofa & Home has a 4.38 average rating from 206 reviews
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