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Anonymous
We purchased two sofas Wentworth sofas I September 2020. Within 2 months one was making a terrible creaking noise and the fabric was stretching and making out new sofas look very shabby. The creaking sofa was collected and a fault was identified in the construction and this was rectifed. One of the cushions was returned with a hole in it, and this had y be sent back again. We had no response to our complaint about the quality of fabric and after not having sofas to sit on for a couple of months we gave in trying to complain. However this weekend I noticed a hole where the springs had previously been repaired, the spring has cut the base f the sofa. I contacted the company directly and was told we were two weeks out of guarantee so they are unable to repair the spring. I will not be buying from this company again as we have had many problems with both the construction and fabric of our sofas☹️
2 years ago
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SofaSofa has a 2.9 average rating from 54 reviews