We are having to return our sofa we bought from sofa sofa. Sofa we bought came with a broken leg and a missing leg. Guys that delivered did not attempt to fix it. They just made a note and advised us call office the next day. We were happy to keep the sofa and therefore we accepted delivery. The next day I called office. I was given two options: 1 to exchange sofa but it would take 21 days or have it fixed which would take less time. I accepted to have it fixed, however when called back to arrange fix I was told that the earliest would be after 15 days. Anyway, I still accepted to it, but only if they send us at least the missing leg in the meantime so that sofa is safer. I was advised that I we will be provided with the missing leg. However, when I called again to check why missing leg is not delivered yet, I was told that I would be provided with a leg before fixing day. After this I realised that things did not add up here so I decided to request return. I am really disappointed because I really wanted to resolve the issue with minimum disruption on both sides. I even offered to get someone else to fix the broken leg, so that we don’t have to wait and they do not have to pay for a fixer to come 100s of miles to fix the sofa. This is my experience with sofasofa!