I went to choose some light for a house I was renovating. I wanted to replace all light fittings throughout. On entering the shop, I was aware of a member of staff at the desk. She did not acknowledge me. I saw what I believe to be the owner who talked to a workman the whole time I was there and again did not acknowledge me even though I walked past him at least four times. A further member of staff walked around the showroom doing tasks but did not acknowledge me. I eventually sort help. The member of staff was unfriendly and offered little or no guidance. I decided to leave feeling thoroughly disappointed I had made the journey to the shop for some personal guidance.